Refund policy

Returns and refunds

We want you to be happy with your purchase. There is no statutory right of withdrawal for online purchases in Switzerland, but we voluntarily grant a right of return under the following conditions. Your statutory rights in the event of defects remain unaffected (see section 7).

We want you to be happy with your purchase. In addition to your statutory rights, we voluntarily grant a right of return under the following conditions.

1. Return period

You may return items within 14 days of receipt.
Please notify us of the return in advance (see section 5). We cannot process unannounced returns.
Unfortunately, we cannot accept returns after this period has expired.

2. Condition of the goods

Items must be unused and in their original condition: clothing must be unworn and unwashed with all labels attached; equipment and tools must be unused in their original packaging with all accessories.
Please use suitable outer packaging for returns. Do not attach labels to or write on the original packaging itself.

3. Items excluded from returns

Personalised, printed, embroidered or made-to-measure items, including those from our textile customisation service.
Custom-made items and items ordered specifically for you.
Special fuels, oils, lubricants and other operating fluids once the packaging has been opened. These items are subject to dangerous goods regulations.
Personal protective equipment (helmets, harnesses, ropes, fall arrest devices and similar items) once used. We cannot take responsibility for the reuse of safety-critical equipment.
For hygiene reasons: underwear, thermal underwear and socks once the packaging has been opened.

4. Return shipping costs

You bear the shipping costs for voluntary returns.
If we have supplied the wrong item or the goods are damaged or defective, we will of course bear the costs.
We collect bulky or heavy items by arrangement. In this case, please contact us before organising transport.

5. How to proceed

Email info@wickiforst.ch with your order number and the reason for the return. Please attach photographs if the goods are damaged or defective.
We will send you the return address and further instructions.
Pack the item securely and send it back.
After receipt and inspection of the goods, you will receive a confirmation and the refund.

6. Refunds

After receiving and inspecting the return, we will refund the purchase amount to the original payment method within 5–7 working days.
Original shipping costs are not refunded for voluntary returns.

7. Defects and warranty

Independently of the voluntary right of return, we are liable for defects under the statutory provisions of the Swiss Code of Obligations. Please inspect the goods on receipt and report visible defects promptly, at the latest within 7 days. Please report hidden defects immediately upon discovering them.

For justified defect claims, we will repair the goods, replace them or refund the purchase price. The warranty does not cover wear parts, improper use, lack of maintenance or damage caused by third-party interventions. Machinery and equipment are additionally subject to the respective manufacturer's warranty conditions.